Information We Collect

We may collect the following types of personal information: Personal Details: Name, phone number, email address, and vehicle information (e.g., make, model). Payment Information: Credit/debit card details or other payment methods used for booking. Service Details: Information related to your service booking, including location and preferences.

Data Usage

We use the information we collect for the following purposes: To process your service bookings and payments. To communicate with you regarding your bookings and service updates. To improve our services and customer experience. To comply with legal obligations, including tax reporting and regulatory requirements.

Data Sharing

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted service providers who assist with our operations, such as payment processors or marketing platforms. These third parties are obligated to keep your information secure and use it only for the services they provide.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure, so we cannot guarantee complete security.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your experience and analyze website usage. You can adjust your browser settings to block or delete cookies, but doing so may impact some features of our website.

Your Rights

You have the right to: Access the personal information we hold about you. Request the correction or deletion of your personal information. Object to the processing of your personal information in certain circumstances. To exercise any of these rights, please contact us at info@santamonicadetailers.com.

Retention of Data

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

Changes to Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, with the date of the last update indicated at the top. Your continued use of our services after any changes to this policy will signify your acceptance of the updated terms.

Acceptance of Terms

"As-is" service provision Client responsibility for vehicle contents Right to refuse service By using our website or booking services, you agree to the terms outlined in this agreement. We reserve the right to modify these terms at any time. We will notify you of any changes, and your continued use of our services will constitute acceptance of those changes.

Services Provided

Santa Monica Detailers offers professional mobile car detailing services, including: Exterior wash Interior cleaning (vacuuming, upholstery cleaning) Dog hair removal Full exterior and interior detailing (excluding polishing) Additional services as specified on our website

Liability

To the fullest extent permitted by law, Santa Monica Detailers shall not be held liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunity, arising from the use of our services. Our total liability for any claims arising from the services will not exceed the total amount paid by you for the specific service giving rise to the claim.

Service Cancellations and Rescheduling

Cancellation: You can cancel or reschedule your service up to 24 hours in advance without a fee. Cancellations made within 24 hours of the appointment may be subject to a cancellation fee. Late Arrivals: If you are not present at the scheduled location at the time of service, we may be unable to perform the service, and the appointment will be treated as a cancellation. Rescheduling: You may reschedule your service by contacting us at least 24 hours in advance.

Customer Responsibilities

Accuracy of Information: You are responsible for providing accurate information, including vehicle details and any special requests. Failure to provide correct information may affect the quality of the service. Access to Vehicle: Ensure that the vehicle is accessible at the scheduled time of service. If the vehicle is inaccessible or requires additional arrangements, we may not be able to perform the service. Personal Items: Santa Monica Detailers is not responsible for items left inside your vehicle. We recommend removing any valuable or sensitive items prior to the service.